5 July 2017
The recent changes to the Australian Government’s funding of aged care have forced Southern Cross Care (Qld) to review its operations. As a not-for-profit provider of aged care, Southern Cross Care takes great pride in the service it delivers, but even not-for-profit providers have to ensure ongoing operations are sustainable. Accordingly, Southern Cross Care has been forced to review staffing rosters across all centres to ensure that the organisation is providing best practice levels of care with the level of efficiency required to ensure they can continue.
Chief Executive Officer of Southern Cross Care (Qld), Peter Bell said that “the aged care sector has undergone many changes in recent times and Southern Cross Care must evolve and review our operations to remain sustainable and ensure our continued quality care services.”
As a not-for-profit, Southern Cross Care delivers aged care in many areas not served by the profit sector and it’s essential we maintain efficiency to go on delivering this vital community service,” Mr Bell said.
Since May 2017, Southern Cross Care has been consulting with employees, residents and unions in relation to the introduction of new rosters. The new rosters adopt average staffing levels identified through an industry benchmarking survey of over 750 not-for-profit aged care facilities. Mr Bell emphasised that “residents care will not be compromised and I am determined to ensure this will not happen.”
“This change will mean we will continue to deliver quality services, and in particular, sustainable operations in some towns where Southern Cross Care is the only aged care provider. We have been holding meetings with staff, unions, residents and their families to let them know what our plans are and to start consultations with the aim of working together to minimise any impact,” Mr Bell said.
Our operational approach is very much about service oriented care for our customers. Southern Cross Care (Qld) Chief of Integrated Service Delivery, Vicki Eckart, said “The realignment will ensure each centre’s level of need is matched with the appropriate staff resources.”
Southern Cross Care (Qld) is a not-for-profit, charitable organisation committed to caring for older Queenslanders across 11 aged care centres in Brisbane and regional Queensland towns. Southern Cross Care’s mission includes valuing and respecting human life. We are committed to providing the highest level of care, quality of service, love and respect to those who choose to come to live with us or use our services.
Chief Executive Officer