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What our resident's and their families say ....

3 July 2011

Dear Mr Bell

My family wish to acknowledge the outstanding service provided by staff of Archbishop Duhig Nursing Home at Seville Road Holland Park.

Our father, Colin Bell, died on the night of Saturday 18 June 2011 and we were with him for 24 hours until he passed on the Saturday night.  The staff kept Dad very comfortable and cared for the whole family throughout our bedside vigil.

We want you to know how much we appreciate the way your staff acted at all times and also the very high standard of nursing care given.

Dad had been a patient at the nursing home for nearly 2 years and we became friends with many of the staff in that time.  We laughed and cried many times with them and it was wonderful to have some of the staff attend Dad's funeral.  We sincerely appreciated the constant love and concern shown to our Mother, Joan who was at the nursing home every day to feed and care for Dad.

The dedication of the Facility Manager, Therese O'Shaughnessy, Kay Cook and all staff associated with the care of our father is a great testament to their unwavering love and care of the patients and service to the families.

The sensitivity and support of your staff helped us through what was a very difficult time, and we will never forget their kindness.

Please express our appreciation to everyone who cared for our father, Colin Bell.  Your staff are simply the best!

Yours sincerely

Lisa Birch, Vicki Andermann, Matthew Bell and Tod Bell

 

23 May 2011

Archbishop Duhig Nursing Home is an absolutely beautiful facility, as I found out during some volunteer time here that I undertook as part of my university course in Occupational Therapy.  All residents that I talked to were happy with the care and love shown to them by the many friendly staff.  I worked in particular with Dean-na, a Diversional Therapist there who ran daily activities for residents (and was) greeted with much enthusiasm.  The feeling and mood during the activities was so happy and warm.  The residents absolutely love and appreciate the time and efforts set aside for them.  I cannot think of one bad thing to say about the service or staff at this facility.  I have nothing but respect for them.

All staff should congratulate themselves on the wonderful work they are doing in the facility.  I believe that in many ways it would be a thankless job and very difficult to see progress in many of the residents, so it was to great to come in and really see the wonderfulness (sorry I know this is bad English) and commitment from them all.

Grace Manning, Occupational Therapy Student

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