FAQ

Retirement Living

  • Who looks after the gardens?
  • Are you allowed to have visitors stay?
  • Can you get broadband?

Community Services

  • What do Community Services costs with Southern Cross Care Direct?
  • Do you do spring cleans?
  • Do you prepare meals?
  • Do you provide regular cleaning?
  • Do you offer a shopping service?
  • What are the funding programs Southern Cross Care Direct manages?
  • Is a doctor’s referral required to receive services through Southern Cross Care Direct?

Residential Care

  • Do I have a say in my care now and in the future?
  • What happens if a time comes and I am unable to make decisions about my care?
  • Can I still smoke?
  • Is there security?
  • Am I able to still have an alcoholic drink?
  • Are meals provided?
  • Can I take leave from the facility?
  • Can visitors come to see me?
  • Is there a laundry service?

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