Chinchilla's Illoura Village welcomes new manager

16 January 2020 | Community

Southern Cross Care Queensland (SCCQ) is delighted to welcome to Illoura Village their new residential manager, Mr Lance Payne. Mr Payne, who will take up the role from January 20, says he is looking forward to returning to country life and becoming involved in the Chinchilla community.

Mr Payne grew up in the town of Hay in outback New South Wales on a farm, and is the oldest of five children. At age sixteen, his father passed away and Mr Payne left school to work for twelve months to support his family through this difficult period. Mr Payne also spent a year in outback Queensland working on a cattle property and said that his favourite activities during his time on the land included horse riding and mustering.

New Illoura Village Residential Manager Lance Payne, wife Stefhanie and daughter Samantha

Mr Payne comes to Illoura Village having previously worked in general management positions in retail, hospitality and aged care. Most recently, Mr Payne worked in a not-for-profit residential aged care facility in Canberra as the customer service manager, where he was responsible for ensuring high standards of care for residents.
Mr Payne said his interest in aged care initially began when his mother took up a role as a general manager in aged care and decided to follow in her footsteps when he saw changes to the quality of care being implemented in the industry. “I became more passionate about aged care as the industry began to become more resident focused,” said Mr Payne.

Mr Payne said that his priorities for Illoura Village include having a high quality, courteous and enjoyable culture for staff and residents. “I’m looking forward to supporting staff to being the best they can be, building relationships with residents, creating a fun, happy environment and helping residents to enjoy their lives and have new experiences,” said Mr Payne.
Mr Payne will move to Chinchilla with his wife and daughter, and said he and his family were looking forward to being back in a rural area. Outside of work, Mr Payne enjoys spending time with this family, especially fishing and being outdoors. Apart from enrolling his daughter in a local school and making new friends, Mr Payne’s immediate plans include becoming involved in the local community.

“I’m particularly interested in the community’s input into Illoura Village, hearing their ideas and thoughts about the original vision for Illoura,” said Mr Payne. “I understand that Illoura is part of the community, and I’ll be meeting residents, families, staff and the local community as soon as I can.”
A welcome morning tea is planned at Illoura Village on Thursday 23 January at 9:30am and all members of the community are invited to meet Lance. Please RSVP to Lulu Dayaram at by 20 January 2020.

© Copyright Southern Cross Care QLD 2020   |   Website designed, developed by