Woolworths launches Priority Assistance for vulnerable customers
Woolworths have launched a Priority Assistance home delivery option for senior Australians and other vulnerable members of our community. This will enable groceries, fresh food and household items to be delivered to you. If you would like to be part of this, you will need to login at the link below and complete a form. SCCQ is already assisting many of our Community Care clients to access this service. If you’re an SCCQ resident and would like assistance with this service, please talk to your management team.
COVID-19 Fact Sheet – Information for older Australians
The Department of Health has supplied the following COVID-19 fact sheet for older Australians, their family and friends about how to protect older Australians from the spread of coronavirus (COVID-19).
18 March 2020
The health and wellbeing of residents and staff at Southern Cross Care Queensland (SCCQ) is our priority and we are closely following advice from the Department of Health, which publishes information and updates on its website at www.health.gov.au.
Following recent updates from the Federal government and feedback from families, SCCQ will be implementing further measures to protect the health and wellbeing of residents and staff at our residential aged care facilities effective from 19 March 2020.
Visiting our residential aged care facilities
We know that it’s important that our residents, their families and loved ones stay connected. However, we are taking measures to restrict access so that we can prevent the transmission of disease. We are also communicating these measures with contractors, residents, families and other regular visitors to our sites to share the same expectations. These measures include:
- We have identified a single point of entry and exit, and all visitors will need to check-in and check-out at this point.
- All visitors will be screened upon entry with questions about recent travel, contact with confirmed cases of COVID-19 and any current symptoms of illness.
- We will soon be asking for details of flu vaccination as after 1 May 2020, this will be a condition of entry to the facility.
- We’ll help all visitors with correct hand hygiene and cough/sneeze etiquette when they check-in and when they leave the facility.
- Visits to our residential aged care facilities will be restricted to identified time periods.
- Visits are limited to two visitors per day during the visiting hours. This is designed to minimise the number of potential exposures.
- A schedule of our visiting hours will be available on our website sccqld.com.au. This may change from time to time and we encourage you to check before visiting.
- Visitors may include family members, close friends and any social support the resident currently enjoys. Consistent with advice from the Government, we discourage visits by children under 16 years of age.
- Visitors will be invited to spend time with the resident in their room or in identified outdoor spaces away from communal areas.
As an ongoing measure to maintain a safe environment for our resident and staff, we ask that if you are unwell or have flu-like or respiratory symptom, please postpone your visit until you are well.
Activities and outings
Our leadership team, Lifestyle and Leisure staff and pastoral carers are working hard to ensure that our residents continue to enjoy great care, social interaction and fun activities. Unfortunately, we will have to restrict some activities in accordance with the advice from the Government:
- All large group activities, outings and entertainment is currently cancelled except in special circumstances.
- Any school group visits have been cancelled.
We would like to assure our residents and family members that we will continue to provide high quality, compassionate care to our residents. We understand that this is a challenging and worrying time for residents and their families, and we’d like to reassure you that we’re doing everything we can to protect, love and care for our residents.
Thank you for working with us to protect the health and wellbeing of our residents, staff and volunteers which is, after all, our absolute priority. We will continue to provide updated information as it comes to hand. We encourage you to check our website for updates at www.sccqld.com.au.
13 March 2020
Southern Cross Care Queensland (SCCQ) would like to update our residents, families, staff and stakeholders about the current situation regarding COVID-19 (also known as the coronavirus) and other stringent infection control measures as we head into the flu season. We also want to let you know what we’re doing to help protect the health of our residents, families and staff.
The health and wellbeing of our residents and staff is our priority and we are closely following advice from the Department of Health, which publishes information and updates on its website at www.health.gov.au.
You may see signs across our site regarding visiting any of our sites if you are unwell. This reflects the current advice from the Australian Government which recommends:
• Anyone who has returned from a country or region that is at high or moderate risk for coronavirus should immediately self-isolate for 14 days.
• Anyone who comes into contact with a person with suspected or confirmed coronavirus should immediately self-isolate for 14 days.
• Anyone who is unwell or showing symptoms of illness should seek medical advice.
This advice from the Australian Government applies to all persons including anyone living in, working in or visiting our residential aged care facilities, retirement villages and community care network. We are also communicating with contractors and other regular visitors to our facilities to share the same expectations.
COVID-19 is of course not the only infection risk for our residents as we head into flu season. As the health authorities advise, the best way to protect against transmission of infections including rotavirus, influenza or COVID-19 is good hand and respiratory hygiene practices:
• Wash hands with soap and water or alcohol-based hand sanitiser. We have these available extensively across our services to supplement your personal hygiene practices when you are visiting;
• Cover your nose and mouth with a tissue or flexed elbow when coughing or sneezing and dispose of tissues in a bin immediately after use, followed by handwashing and/or sanitisation;
• Avoid contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue and shortness of breath; and
• Consider getting the flu vaccination.
For the sake of the health and wellbeing of our residents and staff, we would kindly ask you to avoid attending our service if you are feeling unwell. Even a quick 5 minute visit from an unwell visitor can have a significant effect in spreading infection across our community.
If you are visiting, please be prepared to answer questions relating to the risks identified above, and be assured that we are doing this to look after our residents, staff, volunteers and other visitors.
These measures are in place to ensure that we are doing, and you feel that we are doing all that we can to reduce the likelihood of respiratory or other illnesses affecting our facility.
Globally the COVID-19 situation and the advice from the Australian and Queensland Governments is changing rapidly. We want to reassure you that we are closely following all published advice and ensuring it is implemented across all our services. We would encourage you to do the same, with all updates available at www.health.gov.au
Thank you for assisting us to protect the health and wellbeing of our residents, staff and volunteers which is, after all, our absolute priority. We will continue to provide updated communication regarding all respiratory illnesses that may affect our facility and we encourage you to check our website for updates at www.sccqld.com.au.