Important information on COVID-19 | Read the latest updates

Important information on COVID-19 | Read the latest updates

Our residential aged care facilities are closed to visitors on weekends effective 28 March 2020

27 March 2020 | Community, Events

The health and well-being of residents and staff at Southern Cross Care Queensland (SCCQ) is our priority and we are closely following advice from the Department of Health, which publishes information and updates on its website at

Following feedback we’ve received from our residential aged care facilities, staff and families, SCCQ will be implementing further measures to protect the health and wellbeing of residents and staff at our residential aged care facilities on weekends effective from 28 March 2020.

Our residential aged care facilities will be closed on weekends to all visitation from 28 March 2020.
We know that it’s important that our residents, their families and loved ones stay connected. However, we have faced significant issues on weekends with supporting safe visiting to residents at the home in line with Department of Health guidelines. As a result, we will be closing residential aged care facilities on weekends to all visitation commencing 28 March 2020.

We have increased our Lifestyle and Leisure activities program with additional funding to ensure that our residents receive additional opportunities for enjoyment during these times of restrictions. We understand that social and emotional wellbeing is just as important as physical health and we’re taking steps to make sure our residents are staying busy and having fun with a smile on their faces!

Please note that visits on weekdays during prescribed visiting hours will be by appointment only. To manage the needs of all residents, families are asked to pre-arrange your visits. Please continue to call our reception staff to arrange your visit. As an ongoing measure to maintain a safe environment for our residents and staff, we ask that if you are unwell or have flu-like or respiratory symptom, please postpone your visit until you are well.

Updated protective measures for residential aged care will be issued soon.
The Federal government have increased restrictive measures for visiting residential aged care facilities in the past twenty-four hours, and we will issue these new measures as a separate document very shortly and we ask that you please familiarise yourself with these measures.

Virtual visitation on weekends
Although you will not be able to physically visit with your loved ones on weekends, we encourage our families and residents to make use of virtual visitation. If you have an Internet-connected mobile device or tablet, you can use video-conferencing technology such as FaceTime and Zoom to connect with your loved ones. We have ordered a number of iPads for our facilities for the use of residents in this way and we will let you know when these arrive.

Thank you for everything you’re doing to help us. We really appreciate all the ways in which you’re helping us to protect the health and wellbeing of everyone in the SCCQ family. It’s important that we maintain an open dialogue with all our residents and families so that we can support and assist you in any way we can.

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