Community Care

Care and Services Home-Delivered

Southern Cross Care Direct offers a wide range of services and support to assist people to live independently in their own homes. Our services are available to anyone for help around the home on a fee for service basis. The Federal Government also provides access to subsidised care to those that are assessed as needing additional help.

From providing the highest levels of care and support through to helping people navigate the government support programs – we look after people.

Our expert staff will guide you through the review process and help take care of the paperwork and communication with Government departments to get you the care and support you require.

If you love your home and neighbourhood, you can live independently thanks to our direct services.

Case Management

At Southern Cross Care Direct we pride ourselves on delivering specialised certified case managers who offer understanding, guidance and support who will go above and beyond to achieve your goals.

Domestic Assistance

We can assist you with keeping your house clean, make sure that your house feels like home, your home! Services can include:

  • Cleaning/vacuuming
  • Cleaning bathroom and toilet
  • Daily basic house clean (changing / making bed etc.)
  • Load and hang out washing
  • Dishwashing
  • Ironing


At Southern Cross Care we know how important it is to have nutritious meals, not only can we come and help prepare nutritious meals in your home but we can help you get the dietary assistance and advice you need. Services can include:

  • Assist preparing daily / weekly fresh or frozen homemade meals
  • Meals home delivered
  • Dietary assistance and advice


Staying in your own home doesn’t have to limit you, we will help you to get to and from things like medical appointments, to the shopping centre to pay bills, do shopping, help you get to those community and social activities to keep you engage with the life that you want to live. Services can include:

  • Accompanied food shopping
  • Appointment eg. Doctor, Dentist, Physiotherapist
  • Community and social activities
  • Bill paying
  • Unaccompanied food shopping




Offering qualified skilled nurses and staff we provide care of the highest standard with hands on support to help you manage your health. Services can include:

  • Chronic Disease Management
    • Arthritis and osteoporosis
    • Ulcers
    • Cancer
    • Heart conditions
    • Diabetes
  • Nursing assistance / changing dressings
  • Assistance with medications
  • Continence management
  • Dementia management
  • Palliative care
  • Assistance to access other health care professionals
  • Management of skin integrity

Pastoral Care

Southern Cross Care Direct understands that at times we all turn to someone for support, our Pastoral Care Services are used throughout our organisation and offer emotional and spiritual support that can be found in all cultures and traditions.

Personal Services

Southern Cross Care Direct are here to help you each and everyday. We are on hand to offer you everything from having a regular cup of tea and biscuits, helping you arrange modifications to your home or having someone come out and check on you after a hospital visit to ensure you have everything you need each day. We are here when you need support no matter the task. Services can include:

  • Help with showering / grooming
  • Assistance in getting in and out of bed
  • Social support in-home / outings
  • Welfare check when unwell / return from hospital
  • Toileting
  • Dressing and undressing
  • Assisting with self care
  • Mobility assistance


We understand the importance of providing a respite service, our mobile respite care service is offered allowing carers to take some ‘me time’ with the knowledge that their loved one will continue to be cared for to the highest of standards.Services can include:

  • In home respite
  • Day respite
  • Sleepover respite

Social Support

We know the importance of being engaged with the community we live in and with our family and friends. Southern Cross Care Direct has social support to help you to continue to pursue your interests and keep you connected with the people and environments that you know and enjoy. Services can include:

  • Home visits for companionship
  • Helping connect with groups for social interaction
  • Assistance with hobbies and exercise
  • Correspondence and letter writing
  • Visiting friends and family

Communication assistance and home modification

  • Assistance with communication and communication aids
  • Access to home modifications such as easy access taps, shower hose or bath rails

Want to know more?


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