Every person matters

Southern Cross Care Qld follows Queensland’s Chief Health Officer’s Aged Care Directions which provide us with guidelines for protecting the health and safety of our residents and staff in aged care homes. The health and wellbeing of our residents and staff remains our highest priority.  For updated information, the following links provide the latest guidelines from the Queensland government:

Aged Care Direction (No 13)

Current COVID-19 declared hotspots

COVID safe festive season in residential aged care

Symptoms of COVID-19

Summary of current visitation requirements

  • Residents can have up to two visitors at any one time. There is no limit on the number of visits allowed in a day or the length of each visit.
  • Children under the age of 16 years can visit residential aged care facilities.
  • Service providers may visit the facility, including but not limited to:
    • hairdressers
    • legal advisors
    • mental health providers (e.g. diversional therapists and music therapists)
    • allied health providers (e.g. podiatrists).
  • Residents may now leave their residential aged care facility for a range of reasons, including but not limited to:
    • exercise
    • attending private family gatherings of up to 40 people (as long as physical distancing can be maintained)
    • receiving or accessing health care
    • attending a funeral
    • visiting a service provider (e.g. hairdressers, beauty therapists and legal advisors)
    • visiting another residential aged care facility
    • going on an external excursion with a group of residents (e.g. a day trip to the beach).
  • Residents who are part of a family group (e.g. couples or siblings) or close friends can leave the facility together.

A support person can provide care and support to the person they are visiting, including physical care and support.

Visitors should:

  • visit a resident in the resident’s room, outdoors or a specified area in the aged care facility
  • avoid communal spaces
  • make sure the resident has no more than two visitors at a time, including doctors
  • wash your hands before entering and leaving the facility
  • stay 1.5 metres away from residents where possible
  • stay away when unwell.

Visitors, staff or volunteers at the facility should not be anyone who:

  • is unwell
  • has returned from overseas in the last 14 days
  • has had contact with a person with COVID-19 in the last 14 days
  • has travelled to a COVID-19 hotspot in the last 14 days
  • has been tested for COVID-19 and is waiting for the result
  • has COVID-19 symptoms (Opens in new window) of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue.
  • has not had the 2020 flu vaccination (unless it is unavailable to you).

Thank you for everything you’re doing to help us. We really appreciate all the ways in which you’re helping to protect the health and wellbeing of everyone in the SCCQ family.