3 August 2020
Important information: Queensland Chief Health Officer, Jeanette Young has asked that visitation to residential aged care homes in the Brisbane City, Ipswich City, Logan City, Redland City, Gold Coast City and the Scenic Rim be restricted from 2 August 2020, until further notice. We have also decided to restrict visitation to Allora Homestead as a precaution given the proximity of the home to the area where positive Covid-19 diagnoses have been confirmed.
As a result of the Chief Health Officer’s request and the decision to take precautions at Allora Homestead, this means that all visitation, including contractors, family members, loved ones and anyone excluding staff, is restricted from 3 August 2020. Please note that exceptions may be made in compassionate circumstances. Please also note that anyone entering the home will be asked to wear a surgical face mask in line with government guidelines.
The Chief Health Officer has also asked for an enhanced screening process of all staff and that no staff are to work across multiple aged care facilities in the identified regions. We would like to confirm that we already conduct stringent screening of all staff and will continue to do so, and that we have taken immediate steps to ensure that staff are not working across multiple sites in our aged care homes located across the regions identified by the Chief Health Officer. You’ll also see our employees wearing face masks while working in the home, which we’ve been directed to do by the Chief Health Officer as an added precaution to protect the health and safety of our residents.
We know that this will be difficult for families as it will mean you won’t be able to connect with loved ones and spend time together until the restriction is lifted. We want to reassure families that we will ensure that residents receive full care and support from staff during these times of restrictions.
We’d love you to connect with your loved ones using technology. We’ve installed video-conferencing technology on our iPads so that residents can keep in contact with their loved ones. Staff will assist residents with the use of the iPads to make this both an enjoyable and comfortable experience.
Thank you for everything you’re doing to help us. We really appreciate all the ways in which you’re helping us to protect the health and wellbeing of everyone in the SCCQ family. It’s important that we maintain an open dialogue with all our residents and families so that we can support and assist you in any way we can, and we’re thankful for the feedback you’ve given to us throughout the Covid-19 pandemic.
Please contact your Residential Manager to discuss your particular circumstances if you feel you need to visit during this period.