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Current COVID-19 visitation requirements

Everything you need to know about visiting our residential aged care homes

Every person matters

At Southern Cross Care Queensland, we prioritise the health and safety of both our residents and staff.  To maintain a safe environment, we continue to require all visitors and staff to complete a Rapid Antigen Test (RAT) before entering our homes.  While this is no longer mandated by the government, we believe it is an effective measure to minimise the risk of exposure.

Key visitation guidelines:

  • RAT testing: All staff and visitors must complete a RAT before entry on every occasion, with the option to test from home for convenience.  This remains one of the most reliable ways to reduce the risk of infection
  • Symptom monitoring:  If you display symptoms or have been in contact with someone who tested positive for COVID-19, please stay home and refrain from visiting. Symptoms include fever, cough, sore throat or respiratory issues.
  • Positive Covid -19 cases:  If you have tested positive to COVID-19 in the past 7 days, please do not visit a residential aged care home.
  • Vaccinations:   We recommend that all staff and visitors stay up to date with their vaccinations & boosters.
  • Hygiene and safety: Please maintain good hygiene practices including regular handwashing and using hand sanitiser upon entry and while inside our homes.  We are also increasing daily cleaning of high-contact surfaces.

Summary of current visitation requirements

Additional safety measures

  • Outdoor gatherings:  Where possible we request that family gatherings take place in fresh air, with open ventilation.
  • Symptom management in others:  If you see anyone in our community with symptoms, please report this immediately to our staff.
  • Outbreak management: In the event of a Covid-19 exposure or outbreak at one of our homes, we will activate our COVID-19 management plans and protocols using a risk-based assessment approach.  This may include the use of facemasks and other personal protective equipment.   We will continue to communicate any requirements for each home at that time.

For any concerns or questions about our COVID-10 safety approach, please contact us on 1800 899 300 or email outbreak.updates@sccqld.com.au.

Your cooperation is greatly appreciated and together we can protect the health and wellbeing of our Southern Cross Care Queensland family.

Thank you for your ongoing support.